Your Burning Questions,Answered
It’s only natural to have some burning questions before you book your once in a lifetime Keraman trip. We’ve answered the most commonly asked ones below. This way, you can understand more about who we are, what we do and what we stand for. Read on for our answers on;
Our Travel Experts know their destination inside and out. Some of them have lived there. Some were born there. Others have travelled or worked there. Put it this way, when we’re planning trips of our own, our Experts are the first people we talk to. They’re passionate, intense, up to date. Honestly it’s scary. What’s more, we make sure all of our Travel Experts regularly conduct research trips to their country, attend talks, speak with the locals, and always ask questions. If something’s hot, they’ll be one of the first to find out.
Sadly we cannot. We can only add certain experiences if we’re also booking the vast majority of your trip – as this is where we can add the most value.
We have no cookie-cutter itineraries, and nothing we do is by-the-numbers. We’re a small company (there’s just under 25 of us) who love to travel, all of whom are dedicated to creating unique, exciting, and often life-changing adventures for our clients. Our team are constantly discovering (and chatting about) amazing new destinations, hotels, restaurants, people and communities. There’s nothing we love more than sharing this passion, love and knowledge – regardless of whether you’re travelling as a huge family, on a honeymoon, or solo. Just look at our suitcases: worn down like a favourite pair of shoes.
Alongside our support line and your personal Travel Expert, who is contactable throughout, we have partners and contacts on the ground who’ll run the day-to-day of your time away. We’ll make sure you’re introduced and that you have their contact details before you get there. We use local partners because they’re always best placed to respond immediately and speak the local language. They are extensions of the team in Bengaluru and Dubai and we’ve spent about a decade nurturing relationships with our partners to ensure you are really looked after and supported whilst travelling.
For any large group trips we’d be happy to arrange a Keraman host to join you too. Just tell us your needs and requirements and we’ll work something out.
If you’re travelling and need to contact us in an emergency, you’ll find their details in your travel documents (located under emergency contacts). If your query is itinerary related, we recommend calling our local partners first (details are also in your documents). For anything that goes beyond this, we have a 24/7 emergency line manned by our team.
Your safety is our utmost priority and so it is essential that you take out adequate travel insurance to cover your trip.
Please be aware it’s your responsibility to ensure you’re covered for all possible vaccinations or medications needed for your trip. We pride ourselves on being able to do many things but sadly we are not qualified physicians, so please speak with your doctor to ensure you are up to date on your recommended vaccinations. Often vaccinations need to be given well over a month prior to departure to have reached full efficacy.
