Your Burning Questions,Answered
It’s only natural to have some burning questions before you book your once in a lifetime Keraman trip. We’ve answered the most commonly asked ones below. This way, you can understand more about who we are, what we do and what we stand for. Read on for our answers on;
It’s simple, really. Our site is filled with itineraries, but each and every one of them is a guideline only – an example of what you can do, rather than an inflexible list of what you have to do. If you like what you see then of course you can copy them exactly, but they are so far from ‘set in stone’ that they’re basically liquid. Absolutely malleable, and as open to change as your tastes dictate. Ultimately, from the moment you make an enquiry using our form, your Travel Expert will work with you to create something that’s entirely bespoke. As ever, you can always side-step our forms and example itineraries and get in contact with us by email or phone. So if you’ve got a burning desire to travel across every country in South America by horseback, then just tell us when – and we’ll get you saddled up.
In most cases, you’ll have your initial itinerary within a few days. First we’ll (1) set up a call to get to know you and your family, friends or partner. Next we’ll (2) ask about your interests and how you like to travel, as well as discussing ideas for your chosen destination. From here (3) we’ll curate a tailor-made itinerary and send it over within a few days. You can then fine-tune your trip as much as you like and speak to the other people in your party before confirming. If your needs are more complex, then this process can take a little longer. At the same time if you’re eager to travel ASAP then we can get you from enquiry to flight within a matter of hours.
All of our itineraries are completely tailor-made from scratch. Those on our website are there to provide inspiration, and to give you a taste of what we can do. As soon as we’ve had our initial phone conversation, your Travel Expert will begin to tailor and mould an itinerary around what you want.
Absolutely. Our team are full of parents who know the ins and outs of what goes into a great family trip. They’ve spent years sussing out which destinations and hotels are perfect for kids of any age. Visit our family travel page to find your perfect trip.
Most of our trips are private, so you won’t be joining a group (unless of course you’re travelling with one of your own). There’s no maximum group size (within reason), so if you want to go with five friends or 40 family members, we can sort it. We’ve also built strong relationships with a number of top hotels around the world, so if you want a luxury hotel solely for your group, we can arrange a buy-out For group and price incentive travel,
We can arrange trips of any length or intensity. So if you’re looking for a quick domestic getaway or a lightning-bolt trip to the other side of the world, we can plan and manage it all. Take a minute to read 10 reasons to book your trip with us.
It’s up to you. We can sort it all out and save you the stress. Should you want to book your own then that’s totally fine too. Just let us know. We can also book private jets, should you need them.
After you’re happy with your final itinerary and booked your trip, we will provide you online documents which contains additional information about your destination and a countdown to your trip. As you get closer to the departure date and have made your final payment, we’ll send through your final travel documents before setting up a pre-departure call to answer any last-minute questions.
Yes, absolutely. Many do. We’re super flexible and understand that new ideas might come to mind as the weeks go on. Just throw them at us.
